Support

Write to apps@aivisiblelab.com. Include your store address (your-store.myshopify.com) and, if a label shows in the wrong place, a link to the page where it happens.

Labels don’t appear

1. Open Fairtag in your Shopify admin and click Turn on in theme editor.
2. In the theme editor, check that Fairtag product labels is switched on under App embeds, then click Save.
3. Check the label’s condition. For example, “On sale” needs a compare-at price higher than the price.
4. On the Free plan only the first 3 labels with free conditions are shown.

Labels are in the wrong spot

Fairtag finds product images automatically. Some themes build product cards differently. In the app, open Advanced and enter a CSS selector for the image container, or write to us and we’ll find it for your theme.

Low stock labels

Low stock uses tracked inventory. It shows on the product page and on collection and search pages.

Billing

Plans are billed by Shopify on your Shopify invoice. You can change or cancel your plan from the app at any time.

Uninstalling

Uninstall Fairtag from Settings → Apps in your Shopify admin. Its settings are deleted with the app, and the theme embed stops loading. No code is left in your theme.